Job: Director, Water & Wastewater Services

Title Director, Water & Wastewater Services
Employer Utilities Kingston
Application Close Date Sunday, December 22, 2019
Location Kingston, ON
Date Posted November 22, 2019
Job Information

Director, Water & Wastewater Services


Job Number: J1119-0767
Job Title: Director, Water & Wastewater Services
Department: Executive
Job Type: Permanent Full Time
City, Province: Kingston, Ontario
Job CategoryExecutive
Open Positions: 1
Utilities Kingston is located in Kingston, Ontario, equi-distant from Toronto, Montreal and Ottawa, where the St. Lawrence River meets Lake Ontario and the Rideau Canal (a UNESCO World Heritage site) – Kingston is a stunning, historic city that consistently ranks as one of the best places to live in Canada. Kingston’s 123,363 community-minded citizens enjoy an outstanding quality-of-life enhanced by superb intellectual, recreational and creative opportunities and supported by excellent health care facilities and municipal services, programs and facilities.

Utilities Kingston in unique in Ontario, combining water, wastewater, gas and electrical services and a broadband fibre optics provided in one company under the leadership of a single C.E.O. This shared services delivery model gives Utilities Kingston clear advantages in cost savings and customer service over other utility providers in the province. Utilities Kingston has provided the residents of Kingston with safe and reliable utility services for more than 100 years.

Primary Duties

As a member of the Senior Leadership Team the Director will promote and advance the Mission and Vision of Utilities Kingston, the Strategic Plan and the culture of the organization by leading through its values while promoting and aligning to the multi-utility model. Set expectations including performance metrics, provide clear direction, secure, manage and mobilize resources for the delivery of treatment and water and wastewater system operational services. Ensure that the delivery of services are provided within the framework of approved policies, applicable standards and norms and where required provide guidance to staff on deviations. Communication skills, written and verbal are critical to presenting information, to influence and to gain collaboration where resources are needed to be marshalled.

Major Responsibilities:

1. Ensure management and staff are aligned with the multi-utility model and are focused on efficiencies, effectiveness and providing exceptional service to the community.
2. As a strategic thinker, assist with defining our Company’s strategy and mission, align processes, resources-planning and department goals to realize our business objectives while maintaining our unique competitive advantage.
3. Assess the company’s operational and strategic performance, monitor and analyze industry trends and market changes.
4. Provide support and insight into organizational changes.
5. As Director you will develop and enable strategic operational plans regarding the proactive management of infrastructure assets in conjunction with operational and capital budget development and monitoring and report on progress.
6. Ensure the Senior Leadership Team is kept informed of emerging issues and progress on key work plan/strategic plan items.
7. Provide leadership and support in the development, monitoring and maintenance of the Drinking Water and Wastewater Quality Management Systems.
8. Ensure the organization is compliant with all water and wastewater regulatory and legislative requirements and provide guidance and support for all internal and 3 party audits and inspections.
9. Ensure your leadership positively engages staff, fosters a positive work environment, ensures transparency and improves on efficiency and effectiveness while ensuring excellent service to internal and external stakeholders in the delivery of operational services.
10. Address issues arising from customer complaints and concerns.
11. Manage and submit information to support the requirements of regulatory agencies.
12. Ensure appropriate resources are acquired and deployed to support work activities.
13. Maintain operational certifications/licences for water treatment, wastewater treatment facilities, water distribution and wastewater collection systems.

Education, Certification and Other Qualifications Required

Skills and Abilities:
• Advanced MS Suite skills
• Advanced communication skills
• Advanced interpersonal skills
• Advanced ability to foster collaboration and create a positive work environment
• Intermediate financial management skills
• Advanced leadership skills
• Advanced problem-solving skills to deal with complex issues
• Advanced ability to manage conflict with various stakeholders
• Basic skills utilizing SCADA systems as it relates to water and wastewater treatment plants
• Advanced ability to think and plan strategically and translate strategy into action
• Advanced ability to develop and maintain customer relationships


• Knowledge of the Occupational Health & Safety Act, Technical Standards & Safety Act, Safe Drinking Water Act
• Advanced knowledge of the operation of water and wastewater treatment, water distribution and wastewater collection
• Intermediate knowledge of equipment, apparatus and procedures used by staff to perform tasks
• Advanced knowledge of Occupational Health and Safety requirements as it relates to individuals, the organization and operational requirements


• Completion of 3 year college diploma and member in good standing of an applicable professional association is required, completion of undergraduate/graduate degree is preferred
• 6-8 years operational experience preferably in the water and wastewater utility industry. Other demonstrated, related, experience may be considered
• 5 years’ supervisory experience. Other demonstrated, related, experience may be considered
• Class G drivers’ license

Positions Supervised:

Manager, Water/Wastewater System Operations
Manager, Water/Wastewater Treatment Operations

Special Working Conditions/Conditions of Employment

Note: This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the incumbent. The incumbent may be asked to perform other duties which may be assigned from time to time.

Your resume and/or cover letter must clearly demonstrate how you meet the requirements of the position.

Appropriate accommodations will be provided as required by the Accessibility for Ontarians with Disabilities Act (AODA) upon request.

Utilities Kingston is committed to employment equity and we encourage applications from all designated group members. Our goal is a diverse, inclusive workforce that reflects the Kingston community.

Utilities Kingston thanks all candidate that apply, however, only those selected for further consideration will be contacted.

Apply online here


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