Job: Manager Risk Safety and Compliance

Title Manager Risk Safety and Compliance
Employer InnServices Utilities Inc.
Application Close Date Sunday, February 24, 2019
Location Innisfil, ON
Date Posted February 8, 2019
Job Information

Reporting directly to the President & CEO, the Manager, Risk, Safety and Compliance will oversee the provincial regulatory obligations associated with Water and Wastewater. Must be responsible for developing and tracking, organizing and monitoring the quality management data and compliance related matters associated with Water and Wastewater Service; along with the compliance of other Regulatory requirements as prescribed under, but not limited to the Conservation Authority Act, Drainage Act, Safe Drinking Water Act, Ontario Water Resources Act, Environmental Act and the Lake Simcoe Protection Act.


  1. Responsible for performance metrics / benchmarking for the service areas of Water and Wastewater.
  2. Assist with capital programs relating to water efficiency and conservation measures, sanitary inflow and infiltration activities and storm water management plan.
  3. Develop, maintain and administer the Water Quality Management System (WQMS) in accordance with the requirements of the Drinking Water Quality Management System (DWQMS) and within the compliance limits of the Safe Drinking Water Act, and continuously improve upon a comprehensive quality and environmental management system (QEMS) to support the delivery of safe, reliable and cost- effective clean water services that protect public health and the environment. Apply knowledge of hazard analysis and critical control point analysis (HACCP) to ensure compliance with the Safe Drinking Water Act, etc.
  4. Develop, maintain and administer the Wastewater Quality Management System (WWQMS) in accordance with the guidelines provided under the Safe Drinking Water Act, and continuously improve upon a comprehensive quality and environmental management system (QEMS) to support safe, reliable and cost- effective treatment of wastewater services that protect public health and the environment. Apply knowledge of hazard analysis and critical control point analysis (HACCP) to ensure compliance with the Safe Drinking Water Act, etc.
  5. Assist in the establishment and maintenance of clear objectives against which the Corporation’s environmental performance can be measured and assessed with the goal of continuous improvement.
  6. Coordinate and perform the lead role in internal and external audits of the Corporation’s water supply and wastewater collection / treatment systems, infiltration activities and storm water management for compliance and conformance to best management practices, policy/procedures, contractual operational requirements, environmental management systems, and water quality management.
  7. Take the lead role in key strategic initiatives centered on the following areas; Storm Water Management Plan, Municipal Drainage Program, Wastewater Inflow and Infiltration Reductions, and Water Opportunity and Conservation Measures.
  8. Ensure that the Corporation’s Water and Wastewater Operational Plans conform to the requirements of QMS, and that the Operational Plan is kept current.
  9. Report to Senior Management and the Manager, Utilities Operations and Manager, Utilities Engineering on the performance of the QMS including any requirements for corrective actions and continual improvement.
  10. Liaison with the various agencies and provincial bodies, such as but not restricted to LSRCA (Lake Simcoe Region Conservation Authority), NVCA (Nottawasaga Valley Conservation Authority), MOECP (Ministry of Environment, Conservation and Parks), OMAFRA (Ontario Ministry of Agriculture, Food and Rural Affairs), OMMAH (Ontario Ministry of Municipal Affairs and Housing).
  11. Assists in ensuring that all Water, Wastewater, and Engineering personnel are aware of all applicable legislative and regulatory requirements that pertain to their duties for the operation of the QMS. Co-ordinate the training of the Corporation’s staff on their responsibilities under the QEMS and how meeting these responsibilities assist with the protection of public health and the environment.
  12. Assist in the development and implementation of action plans to address any non- conformance and non-compliance items and other audit observations received from internal and external audits.
  13. Exercise a full range of managerial responsibilities including: assigns and oversees work; sets performance standards and work schedules, and ensures they are met; assigns overtime; schedules vacations; grants time off; trains staff; monitors performance, conducts performance evaluations and recommends step increases; participates on hiring committees, trains, develops and evaluates employees accountable to the position in accordance with the policies of the organization and best human resources practices; recommends disciplinary action when appropriate; receives first step grievances.
  14. Assess training needs related to the on-going implementation of the QMS and recommend training, for staff, to the respective Manager.
  15. Assist in the compilation of records required to satisfy the Annual MOECP Compliance Inspections.
  16. Communicate knowledge associated with new regulations and emerging information that is coming out of the MOECP and other agencies to water and wastewater staff. Will be required to present and train the Board of Directors and Town of Innisfil Council on new emerging information concerning these matters.
  17. Maintains effective and co-operative liaison, and exchanges information, with other staff, municipalities, government agencies, other organizations, members of the public, etc.; deals with all contacts in a courteous, friendly and efficient manner to promote a high standard of customer service and public relations at all times.
  18. Is a proactive and engaged member of the Corporation. Makes and lives up to commitments and follows up with team members to ensure satisfaction of commitments made to others.
  19. Performs other duties as may be assigned in accordance with corporate objectives.


  1. Lead, direct and assist in the development and implementation of corporate health, safety, environmental, proactive loss prevention and control programs, policies and strategies to assure the fostering of a healthy workplace, strong safety and environmental culture and ongoing compliance with applicable employee health, safety and environmental legislation, directives and guidelines.
  2. Monitors, reviews, interprets, and summarizes legislative requirements regarding health, safety and environmental compliance; recommends and develops strategies and solutions, corrective actions and assists with implementing resulting infrastructure and operational changes.
  3. Ensures standardization across locations for all legislation and regulations.
  4. Updates and maintains the Departmental Health, Safety and Environmental Policies.
  5. Ensure compliance with applicable laws including scheduling of internal / external audits, updating of all other internal policies, procedures, and standard operating procedures. Oversight and follow up on accurate, timely completion of various health and safety surveys, audits and reporting requirements.
  6. Oversight of Joint Health and Safety Committees.
  7. Promote public environmental awareness and education. Organize public safety campaigns / programs. Liaison with outside agencies on employee and public safety.
  8. Lead Environmental Stewardship initiatives and strategies to reduce our carbon footprint, continuous improvements with respect to sustainable practices such as recycling practices, new green initiatives, waste management etc.
  9. Consolidates, analyzes, and summarizes health and safety compliance data for management inspections and reports; produces required presentations and reports.
  10. Assist in the development and delivery of related management, technical, and administrative training. Assists in the coaching, mentoring and implementation of programs in the field.
  11. Assist with the completion of Job Hazard Analysis (JHA) and updates, identifies training gaps, and works with HR to reconcile scheduling and records.
  12. Develop and recommend proactive strategies and cost-effective alternatives to deal with emerging health, safety and environmental trends.
  13. Investigate and determine contributing factors for all accidents and / or incidents, including workplace violence, and recommends prevention or corrective strategies to reduce the likelihood of recurrence.
  14. Manage and develop techniques that will eliminate or reduce the risk of a workplace injury, illness or damage to property.
  15. Develop, train, and update orientation packages and requirements for all employees, contractors working onsite, temporary staff, and students.
  16. Assist in implementation of Business Continuity Program.
  17. Prepare budgets and monitor targets.
  18. Educate, counsel and assist Operational Management and support Internal Responsibility System (IRS) relative to OHSA Act and Regulations as well as other industry specific legislation and standards.
  19. Contribute to emergency preparedness and response planning. Carry out responsibilities under the Emergency Plan and supports business recovery and continuity plans.
  20. Coordinate and educate Leadership roles on their legal responsibilities, assisting them to cascade within their divisions.


Risk & Compliance Coordinator
Utilities Operators
Finance Department

External Relationships:
Government Agencies

• FTE Budget
• Operating Budget

Skills and Abilities

The role requires the following skills and abilities:

  1. Computer literacy utilizing word-processing, spreadsheet, presentation and database software, and the Internet as well as knowledge of computer related operations in equipment controls and drives.
  2. Excellent interpersonal skills, staff leadership/supervisory skills and a collaborative management style.
  3. Superior project/time management, analytical, communication, presentation, public/media relations, problem-solving, negotiations, and conflict resolution abilities. Excellent analytical skills to interpret trends with a high degree of accuracy; superior project/time management research, report writing, communication, presentation, public relations, conflict resolution and discretionary skills. Demonstrated organizational skills to meet strict and time sensitive deadlines.
  4. Ability to think and act strategically in a political and community service environment, to build strong and enthusiastic staff teams and external alliances & partnerships.
  5. Class ‘G’ Driver’s license and reliable vehicle to use on corporate business Able to visit and access all water and wastewater facilities and equipment during inspections, audits, etc.
  6. Availability to attend evening meetings or other events, and if necessary, to work overtime as may be required.

Knowledge and Experience

The role requires the following knowledge and experience:

  1. Minimum of five (5) years related operational experience (water, wastewater, storm water, municipal drains); with a minimum of two (2) – three (3) years managerial / supervisory experience in a unionized environment.
  2. Thorough working knowledge of Ontario Water Resources Act, Safe Drinking Water Act 2002 (O. Reg. 170/03), Source Water Protection legislation, Permit to Take Water, Certificate of Approval (Water and Wastewater) for various infrastructure components, Drainage Act, Conservation Act, WHMIS, Certification of Drinking- Water System Operations (O. Reg. 128/04), Licensing Guide for Operators or Water and Waste Water Facilities, American Water Works Association Standards, O. Regulation 903 (Wells), procedures for chlorination and potable water supplies in Ontario, Wastewater Federation Guidelines.
  3. Knowledge of health and safety protocols and procedures related to environmental hazards.

The role requires the following qualifications:

  1. University degree in environmental engineering or a certified engineering technologist with extensive direct experience in the water/wastewater environmental regulatory field.
  2. Hold or be capable of obtaining the following certifications; Ministry of the Environment Certificate of Competency in Water Distribution and Supply, Class II; Wastewater Collection Class l and Wastewater Treatment Class ll.

Position(s) Supervised:

Risk & Compliance Coordinator

Working Conditions

Physical Effort:

  1. Minimal Fatigue of Physical Stress: required to stand or sit in one location much of the time in a comfortable indoor location. There is some stooping and lifting or handling of light material.

Physical Environment:

  1. Minimal discomfort or risk of ill health: Environment generally comfortable with exposure to some dust or dirt or other conditions, which might produce mild discomfort.

Sensory Attention:

  1. Moderate Sensory Attention: There is a moderate need for sensory attention. There are some events or factors in the environment, which require concentrated use of two or more senses periodically, but the demand is not excessive.

Mental Stress:

  1. Moderate Mental Stress: Moderate mental stress would be experienced by most people because of one or more conditions, which are present in the job. The stress felt would not be noticeably disruptive to the work nor would the unpleasant reaction be strong or persistent. Noticeable pressures from deadlines, quotas, accuracy. Unpleasant social contacts or concerns about unpleasant situations are probable.

Other Special Requirements

Note: This role description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. The incumbent may be asked to perform other duties that may be assigned from time to time.

This posting has been viewed: 208 times

© 2019 Ontario Water Works Association. All rights reserved.

Site Development by TechnicalitiesPlus Inc.